Cancellation Policy

 

 

Effective Date: January 1, 2024

 

SherryB Psychology is dedicated to providing timely and effective mental health care. To ensure availability and better manage my client schedules, I kindly ask my clients to follow the guidelines of my cancellation and rescheduling policy:

 

24-Hour Notice Requirement

Sherry requires a minimum of 24-hour notice to reschedule or cancel an appointment.

 

Please email: support@sherrybpsychology.com.au at your earliest convenience to make any changes to your appointment. If your appointment is on a Monday, please notify me by the preceding Friday.

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Fees for Cancellation

Less than 24-hour notice: If you cancel or fail to attend an appointment without providing at least 24-hour notice, you will be charged 100% of the usual fee.

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Less than 48-hour notice: If you cancel or reschedule an appointment with less than 48-hour notice, you will be charged 50% of the usual fee.

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Please be aware that most funding services such as Medicare, NDIS and private health insurers do not cover late cancellation or non-attendance fees. As the client, you would be responsible for these charges.

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You can Pre-pay Session Policy

If you pre-pay a session, they are non-refundable. However, they can be transferred to a rescheduled appointment if you provide at least 24 hours’ notice.

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Communication Methods for Cancellations

Please note that there are a number of ways to cancel your session. If you have to cancel with 48 or more hours, you can email or call Sherry. If you need to urgently cancel with less than 48 hours notice, please email and follow up with a call on 0409275359 during my business hours.

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I have updated my cancellation policy in line with recommendations from our peak psychology bodies (AAPi, APS). This ensures I can operate effectively as a small business and continue providing high-quality care.

I appreciate your understanding and cooperation regarding policy. If you have any questions, please don’t hesitate to contact me.

Communication Methods for Cancellations

Please note that we can accept cancellations or rescheduling requests via email or phone. If you need to make changes to your appointment, these must be communicated by emailing or calling SherryB Psychology at 0409275359 above during our business hours.

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I have updated my cancellation policy in line with recommendations from our peak psychology bodies (AAPi, APS). This ensures I can operate effectively as a small business and continue providing high-quality care.

 

I appreciate your understanding and cooperation with this policy. If you have any questions, please don’t hesitate to contact me.

 

Thank you for your continued trust in my services.

 

Best Regards,

SherryB Psychology